Goldmine Customer Support module of the CRM Suite

The Goldmine CRM suite is a comprehensive, mature, multi-industry proven CRM solutions and the Goldmine customer service module is at its core. The best customer is a returning / repeat customer. The Sales and Marketing team deliver customers to your business and from there it is your Customer Support department's role to keep them for the long haul.

GOLDMINE SUPPORT KEY FEATURES

  • Account & Contact Management
  • Ticket Management
  • Service Contract Management
  • SpeedSearch
  • Knowledge Base
  • Defect Tracking
  • Standard Problems & Resolutions
  • Asset Management
  • Sales & Support Integration
  • Reporting
  • Notification & Alerts
  • Web Customer Portal
  • Returns

Efficient Customer Support Center Activities
Goldmine Support Center enables your business to exceed the expectations of customers and internal goals of performance. Streamline managing calls, defect tracking, returns, service contract renewals, integrated with escalation alerts via phone, e-mail, or pager, based on business rules that are tailored to your business process.

Goldmine Customer Website Portal
Our robust Goldmine customer website portal enables customers to help themselves. More information is available at Goldmine customer service module.

Share Information with Sales and Marketing
The left hand must know what the right hand is doing. Visibility between Sales, Marketing, Customer Support, Accounting, and Finance is essential, Goldmine CRM provides this visibility by enabling relevant, customized, and tailored to your business processes.

Get More Info
Get a first look at just some of the benefits Goldmine sales software has to offer in our Goldmine product demos. Want to know more about Goldmine sales software? Fill out our Get Info form, and we'll send you what you need. Or, place a free Web Call and we'll call you right back.

CRM Resources

Goldmine Service module of the CRM Suite

CRM Choice

Our CRM consultants offer neutral independent guidance to help you decide which CRM software is best suited for your business, or how to get the most out of your current CRM investment. With over 26 years of CRM experience we have the practical knowledge, tools and technical depth to ask the right questions and recommend the best CRM options for you.

CRM Services

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