Microsoft Dynamics Customer Service module of the CRM Suite
The Microsoft Dynamics CRM suite is a comprehensive, mature, multi-industry proven CRM solutions and the Microsoft Dynamics customer service module is at its core. The best customer is a returning / repeat customer. Keep customers satisfied using Microsoft Dynamics's robust customer service automation capabilities, delivering issue tracking and resolution to improve the customer support experience.
MICROSOFT DYNAMICS CUSTOMER SERVICE KEY FEATURES
- Ticket Management
- Service Contract Management
- SpeedSearch / Knowledge Base
- Activities & Communications
- Notification & Alerts
- Web Customer Portal
- Back-Office Integration
- Integrated CRM Benefits
- Configuration & Workflow
- Windows, Web, and Wireless
- Reporting
Track and Resolve Customer Questions, Issues, and Requests
Every service ticket includes conftact info, issue type, issue status, urgency, assignment, and service contract details to increase efficient ticket management.
Each ticket is linked to an Account and Contact enabling a recording of service interaction which is all managed by Microsoft Dynamics.
SpeedSearch Finds Critical Information and Resources at a Snap
Microsoft Dynamics SpeedSearch, is a powerful full text knowledge base search engine that enables customer service professionals to retrieve resolutions of previous customer issues as well as locating attachments, procedures, activities, notes, reference materials, online manuals, FAQ, and white papers.
Help Customers Help Themselves
Enable customers to find questions to their answers at their convenience, all online. Microsoft Dynamics Web Customer Portal helps reduce costs by enabling customers to view, add, or edit tickets and submit comments or attachments via the online ticket management module. The Microsoft Dynamics Web Customer Portal provides the powerful back office search capabilities of Microsoft Dynamics SpeedSearch to your website customers that simplifies their self-service experience.
Get More Info
Get a first look at just some of the benefits Microsoft Dynamics sales software has to offer in our Microsoft Dynamics / Microsoft CRM product demos. Want to know more about Microsoft Dynamics sales software? Fill out our Get Info form, and we'll send you what you need. Or, place a free Web Call and we'll call you right back.